We understand the challenges and difficulties students may encounter.

That’s why our dedicated Student Support Team is there to provide support and assistance, whether these are behavioural, academic and/or emotional problems.

The Student Support Team is your first point of contact if you need support with your studies.

This service is free to all students (domestic, international; new and continuing students) and the information discussed is kept confidential.

Support services for students include:

• Enrolment procedure and documentation
• Accommodation and airport reception service on your arrival in Melbourne (this must be pre-booked or prior notice ahead must be provided)
• Orientation program as per your offer letter
• Provide you a ‘key contact person’ for all your communication
• Provide information about life in Melbourne and studying at MCCA
• What is expected of you as a student visa holder
• Support for general and personal issues that may affect your ability to study
• Health services referral
• Social activities, programs and support for involvement in your local community
• Provide one-on-one support to individual students in crisis
• Support and encouragement
• Support for academic and future progress.

Wellbeing Support Services

The college has designated some members of its staff as the Student Contact Officers that are the official points of contact for students including overseas students. The Student Contact Officers can provide general wellbeing support services. The Student Contact Officers also have access to up-to-date details of the college's support services.

In circumstances requiring personal counselling that cannot be handled by the college's internal staff members, the Director of Studies will authorise a referral to an external counselling agency that is contracted by the college for the student at no charge to the student. One of the Student Contact Officers will be responsible for contacting and making an appointment for the student with the external counselling agency. The Student Contact Officer, together with the Director of Studies/ ELICOS Coordinator, will ensure that the student is well supported during the process, liaise with the external agency and follow up with the student as often as necessary.

The following external agency is contracted by the college to provide services that are performed by qualified practitioners/ counsellors who are able to provide counselling to students in an intercultural context and are available and accessible by students at suitable times (during the agency's advertised hours):

Relationship Matters
Level 4/255 Bourke St, Melbourne, Vic, 3000
Ph: 1300 543 396
Website: https://relationshipmatters.com.au/

You can also access other wellbeing support services such as Mental Health and Wellbeing Hubs at https://www.betterhealth.vic.gov.au/mental-health-and-wellbeing-hubs.