Students Support Services

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Students Support Services

We understand the challenges and difficulties students may encounter.

That’s why our dedicated Student Support Team is there to provide support and assistance, whether these are behavioural, academic and/or emotional problems.

The Student Support Team is your first point of contact if you need support with your studies.

This service is free to all students (domestic, international; new and continuing students) and the information discussed is kept confidential.

Support services for students include:

  • Enrolment procedure and documentation
  • Accommodation and airport reception service on your arrival in Melbourne (this must be pre-booked or prior notice ahead must be provided)
  • Orientation program as per your offer letter
  • Provide you a ‘key contact person’ for all your communication
  • Provide information about life in Melbourne and studying at MCCA
  • What is expected of you as a student visa holder
  • Support for general and personal issues that may affect your ability to study
  • Health services referral
  • Social activities, programs and support for involvement in your local community
  • Provide one-on-one support to individual students in crisis
  • Support and encouragement
  • Support for academic and future progress.
  • The following external agency is contracted by the college to provide services that are performed by qualified practitioners/ counsellors who are able to provide counselling to students in an intercultural context and are available and accessible by students at suitable times (during the agency’s advertised hours):

Relationship Matters Melbourne City (Head Office)

Level 4, 255 Bourke Street, Melbourne 3000

Phone - 03 9923 6861

Website -

Melbourne City College Pty Ltd t/a Melbourne City College Australia

National Provider No: 45140 :: CRICOS Provider No: 03592B ACN 602 164 625 :: ABN 77 602 164 625

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